just came back from class....huissshhh.....eventhough today was just one class but my body feel tired....y eh???emmm maybe i had a lot of thinking lately....huuu....orait2 enuff said bout the class thingy....just now me n iqa went to the admin faculty office coz iqa wanted 2 buy buss. ethics books.....when we were at the counter there were severals of them were at the counter n some of them were talking 2 other student....ok2 we get it....that we have 2 wait 4 our turn....ok here comes the best part of all....da la tunggu lame kan then kene hadap muke yg "x mesra alam" pny muke.....
the sgt "x mesra alam" pny olang: "hah nak ape???!"....
iqa: cik sy nk bli buku ethics....
the sgt "x mesra alam" pny olang: bape org yg nk beli neh??? *smbil x pandang muke kiteorang langsung.....
iqa: sy sorang je.....
the sgt "x mesra alam" pny olang: *smbl still x pandang muke kiteorang plus ngan muke masam*...hah isi borang neh.....
15 minit kemudian........
the sgt "x mesra lama" pny olang: smbl menjerit selamba....."51 ringgit!!!!!......".....
me & iqa: pandang pelik beserta tekejut gile.....aku lg la kan wat muke trus ngan org yg "kurang" mesra neh.....huh!....
perhhhh....sgt kurang hajar n x mesra rakyat langsung!!!!.....apsal eh admin2 neh sume kurang mesra???hellllloooooo......we pay u ok!!!!not freee...klu free leh r belagak kan.....huuiiihhh....selalu student gak yg tertindas.....i mean bkn la tertindas but x leh ke layan baik seket?????we r humans 2 ok.....ok2 actually bkn nk ngutuk admin....but just wanna talk bout their job.....actually ape tujuan dorang neh bekerja eh???just semata tunggu duit ujung bulan masuk akaun ke or tunggu duit beserta dengan niat ikhlas time keje......haih...pelik!...semmlm pn kene benda yg same gak...haish....
ok2....yesterday we went 2 the PTPTN headquarters 2 settled up our deferring on the payment.....haih....da la susah nk carik kl sentral nye pusing2 bagai then da smpi susah plak nk carik parking......huuu.....then msk2 je kt lam PTPTN 2 hah mendapat lak staff yg x mesra pelanggan....haish..naseb2.....then td time pas kene ngan staff kt admin fakulti we wonder how they get the job at the first place aite....emmmm....nape eh sume yg bekerja as a customer service neh muke sume x mesra langasung????da tau name nye pn "CUSTOMER SERVICE" of course la u will be dealing wif people.....duhhh....the name itself pn da menunjukkan yg kene berhadapan ngan org yg mcm2 ragam.....at the first place u shud noe n u shud read what was written on ur job description kot!!!..hah amek aku da kuakan term2 HR kt cni....ahahaha.....haish....klu bley senyum la sket kan bile berdepan ngan customer.....tau la yg ade certain2 customer yg wat pangai tp jgn la sume kene....haish.....ni bile customer da elok2 mood nampak muke basi tuhh trus customer pn mood berubah.....treat ur customer equally la....ye2 je letak motto mesra pelanggan la, customer is always number 1 la hape2 la tp ngan customer wat muke gak.....ape daaaa.....c'mon la u keje dealing nngan customer so muke 2 kasi cantik sket la...x cantek pn seri kan lah ngan senyuman......
so....moral of the story..: kepada sesape yg tringin sgt nk keje as a customer service or what so ever job yg relate ngan customer neh kasi tingkatkan la sket interpersonal skills korang 2 k.....especially skills how 2 make ur customer happy...... =)
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